PERSONALISED POLICY

In the realm of personalized products, accuracy in the details is paramount. When placing an order for customized items, such as those featuring names or specific spellings, it is essential to ensure that all information is correct prior to finalizing the purchase. Once an order has been processed, changes to the spelling or names cannot be accommodated. This policy is in place to maintain the integrity of the personalized nature of the products.

It is advisable to conduct a thorough review of all entered information before submission. This includes verifying the spelling of names, dates, or any other personalized details that will be featured on the product. A simple oversight can lead to dissatisfaction, as the final product will reflect the information provided at the time of order placement.

Furthermore, it is important to note that payment will still be processed even if an error is identified post-order. This policy underscores the necessity for customers to double-check their entries to avoid any potential issues. According to industry standards, approximately 15% of returns in the personalized goods sector are attributed to customer errors in the provided information.

In summary, the responsibility lies with the customer to ensure that all details are accurate before completing the order. This practice not only enhances customer satisfaction but also streamlines the production process, allowing for timely delivery of high-quality personalized gifts. By adhering to this policy, customers can enjoy their personalized items with confidence, knowing that they have taken the necessary steps to ensure accuracy.

RETURNS

Understanding the policies surrounding returns and exchanges is crucial for maintaining customer satisfaction and trust. This document outlines the specific guidelines for returning personalized items, ensuring clarity and transparency in the process.

In the event that a product is found to be faulty, the policy allows for a replacement of the same item. It is important to note that returns must be initiated within a timeframe of 7 to 14 days from the date of receipt. This limited window is designed to facilitate efficient processing and resolution of issues related to product quality.

Returns are strictly limited to items that are faulty or damaged. If a customer identifies an error with their order, it is imperative to communicate this issue promptly via email at Ajdesigns_Prints_UKLTD_Gifts@hotmail.com. This step is essential for initiating the return process and ensuring that the customer’s concerns are addressed effectively.

All returns must be sent to the following address:

36 Liverpool Road
Lydiate
L31 2LZ
Liverpool

To ensure the safe return of items, they must be packaged in their original packaging. This requirement is in place to protect the product during transit and to maintain its condition for potential resale or redistribution. Prior to returning any item, customers must contact the designated email address to confirm the return process.

It is crucial to understand that the responsibility for the item remains with the customer until it is received at the return address. Therefore, customers are advised to utilize a secure delivery method that provides coverage for the value of the item. The cost of return postage will be the responsibility of the customer, and it is recommended to select a shipping option that includes tracking to mitigate the risk of loss or damage during transit.

In summary, the return policy is designed to protect both the customer and the merchant by establishing clear guidelines for the return of faulty or damaged items. Adhering to these policies will ensure a smooth and efficient return process, ultimately contributing to a positive customer experience.

THANKYOU FROM US @AJDESIGNS AND PRINT'S